Maxment Terms of Use
Effective Date: 01/01/2021
Agreement to Terms
IMPORTANT NOTICE: THESE TERMS REQUIRE BINDING ARBITRATION TO RESOLVE ANY DISPUTE OR CLAIM RELATING TO THESE TERMS, THE SERVICES OR PROPERTIES OR ANY RELATIONSHIP BETWEEN US. ANY SUCH DISPUTE OR CLAIM WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION. THESE TERMS ALSO CONTAIN A DISCLAIMER OF WARRANTIES AND A DISCLAIMER OF LIABILITY, AS WELL AS A RELEASE AND INDEMNIFICATION BY YOU. PLEASE READ THEM CAREFULLY.
Agreement to Terms. This terms of use agreement (these "Terms") constitutes a legally binding contract between Maxment.com, Inc. ("Maxment," "we," "us") and you, with respect to your use of all properties (Web sites, mobile application, telephone service or otherwise) owned or operated by Maxment and our affiliates (collectively, the "Properties"), and all products and services available from Maxment and our affiliates, Pros (as defined below) or other third parties in connection with the Properties (individually and collectively with the Properties, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by, these Terms, our Privacy Policy (located here) and, if applicable, the Additional Program Terms (as defined below), including any updates posted here or otherwise communicated to you. If you do not agree to the Terms, the Privacy Policy and the Additional Terms (if applicable), please do not use the Services.
References to Maxment (or “we” or “us”) in this Terms include Maxment’s service providers, to the extent that such service providers are acting for or on behalf of Maxment.
Changes to Terms. We may modify these Terms at any time by posting a revised version. Any changes to the Terms will be effective immediately upon posting. Please review the Terms each time you use the Services as your continued use of the Services after such changes will constitute acceptance of, and agreement to, such changes. You waive any right you may have to receive specific notice of such changes.
Consent. You affirm that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, and are fully able and competent to enter into, and comply with, these Terms. If you are accessing and using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that situation, "you" and "your" will refer to both you and that entity.
Our Privacy Policy. Our Privacy Policy, which describes how we collect and use information from our users, is available at privacy, as well as through the link titled "Privacy" on our homepage and other locations within the Properties.
Other Program Terms. Certain programs offered by Maxment through the Services may have additional terms and conditions (the “Additional Program Terms”). If you elect to participate in one of these programs, Maxment will communicate the applicable Additional Program Terms to you. By participating in that program, you acknowledge that you have read, understood, and agree to be bound by, the Additional Program Terms, which will be deemed to be a part of these Terms.
Our Services
Services We Provide. Maxment connects homeowners and other third parties (individually, "User," collectively, "Users") and home care & home improvement service providers (individually, a "Pro," , "Service Provider", collectively, "Pros", "Service Providers"). We help Users discover inspiring home products and services, learn about product or service costs and select a Pro based on characteristics that matter most to them. We help Pros increase their online presence, showcase their work, and connect with Users in need of their services.
We also connect users and service providers which offer national and local deals, coupons and shopping comparison websites.
No Responsibility, Endorsement or Guarantee for Pros; Estimates. Maxment does not deliver, and is not responsible for, any Pro’s products, services or advice. The Pros are not employees, contractors or agents of Maxment, and Maxment is not an agent of any Pro. Maxment does not sponsor, endorse, recommend or approve any Pro who offers products or services through the Services. While we try to confirm that Pros meet certain requirements, we cannot and do not represent or warrant that any Pro is licensed, qualified, bonded, insured or capable of performing any service. Except as expressly provided in our Maxment Guarantee, we do not make any guarantees, warranties or representations of any kind regarding any Pro, any advice or other information that a Pro provides or the products or services that a Pro provides, and we are not responsible for any action or inaction of any Pro. Reference to any products, services or other information by trademark, manufacturer, supplier or otherwise does not constitute or imply an endorsement, sponsorship or recommendation by us. We do not guarantee that the Services can match a User’s service needs with a Pro or that there are Pros in a User’s area that are capable of and willing to meet a User’s service needs. Any quote or estimate provided in connection with the Services is only a guide, is not a contractually binding offer, and is not a guarantee of the actual cost of your specific project. When you work with a Pro, your rights will be governed by your contract with the Pro and by applicable federal, state and local laws.
Third Party Materials. The Services may contain links to third party websites, advertisements, services, offers, coupons, deals, activities or other content (collectively, "Third Party Materials"). These Third Party Materials are not owned or controlled by Maxment. These Third Party Materials are provided for your reference and convenience only, and do not imply any endorsement, sponsorship or recommendation by Maxment.
Service Providers. Maxment does not endorse and is not responsible or liable for any Content, data, advertising, products, goods or services available or unavailable from, or through, any third party or Service Provider (which includes, but is not limited to, health care and wellness providers). You agree that should you use or rely on such Content, data, advertisement, products, goods or services, available or unavailable from, or through any third party or Service Provider, Maxment is not responsible or liable, indirectly or directly, for any damage or loss caused or alleged to be caused by or in connection with such use or reliance. Your dealings with, or participation in promotions of any Service Provider, and any other terms, conditions, representations or warranties associated with such dealings, are between you and such Service Provider exclusively and do not involve Maxment. You should make whatever investigation or other resources that you deem necessary or appropriate before hiring or engaging Service Providers.
Third parties and Service Providers may link or otherwise direct Internet users to our Sites and Services for the purpose of utilizing one or more of the services we provide on behalf of others. Additionally, we may provide links or otherwise direct you to third party or Service Provider websites. Maxment does not control or operate any such third party or Service Provider websites. Any information you provide to these third party or Service Provider websites while on these third party or Service Provider websites is subject to the respective policies of those third parties or Service Providers, and not Maxment’s policies. It is your responsibility to review such third party or Service Provider policies, including any relevant privacy policies. You agree that Maxment will not be responsible or liable for, and does not endorse any content, advertising, goods or services provided on or through these outside websites or for your use or inability to use such websites. Maxment does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give to any third party or Service Provider sites. You use these third party or Service Provider websites at your own risk.
You agree that Maxment is not responsible for the accessibility or unavailability of any Service Provider or for your interactions and dealings with them, waive the right to bring or assert any claim against Maxment relating to any interactions or dealings with any Service Provider (which includes, but is not limited to, health care and wellness providers), and release Maxment from any and all liability for or relating to any interactions or dealings with Service Providers.
Without limiting the foregoing, your correspondence or business dealings with, consumption of products or services of, or participation in promotions of, third parties or Service Providers found on or through the use of the Sites and Services, including payment for and delivery or fulfillment of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. You agree that Maxment shall not be responsible or liable, directly or indirectly, for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third parties or Service Providers on the Maxment Sites and Services.
Other Offerings on the Maxment Platform.
Purchase of Goods through the MaxmentDeals. Maxment and third-party sellers offer home goods, furniture, and other products for sale on the Maxment Platform through the MaxmentDeals. If you purchase products on the Maxment Platform, your purchase is subject to the Maxment Deals & Shopping Terms. The availability of products sold by third-parties within the Maxment Shop does not imply our endorsement or verification of the products or their descriptions.
Purchase of Goods through the MaxmentShopping. Maxment and third-party sellers offer home goods, furniture, and other products for sale on the Maxment Platform through the MaxmentShopping, a shopping comparison website. If you purchase products on the Maxment Platform, your purchase is subject to the Maxment Deals & Shopping Terms. The availability of products sold by third-parties within the MaxmentShopping does not imply our endorsement or verification of the products or their descriptions.
Embed Tool. If you are a user of the embed tool, which enables you to link to content on the Maxment Platform, you understand and agree that we cannot guarantee that the content, which originates from third-parties, is non-infringing or will be free from claims about infringement. Such third-party content may be subject to takedown by us at any time, in accordance with our policies, if we receive a notice of infringement.
Third-Party Services. You may be provided the opportunity on the Maxment Platform to purchase services that are offered by third parties (collectively “Third Party Services”), including those offered by pros registered with Professional Profiles on the Maxment Platform. The availability of any Third Party Services on the Maxment Platform does not imply our endorsement of the Third Party Services.
Permissible Use and Maxment Intellectual Property
Grant of Limited License to Users. Subject to your compliance with these Terms, we hereby grant you, as a User, a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Services for your personal, non-commercial and informational use only.
Grant of Limited License to Pros. Subject to your compliance with these Terms, we hereby grant you, as a Pro acting in your professional capacity, a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Services for the purpose of providing information, products and services as contemplated by the Services.
Maxment Services are Protected. The Services, including all material and information, and the selection, arrangement and composition of such information ("Materials") are proprietary property of Maxment, its suppliers, and licensors and are protected by United States and international intellectual property laws, including but not limited to trademark and copyright laws. You agree not to remove, alter or obscure any copyright, trademark or proprietary rights notice incorporated in or accompanying the Services. Except for the limited license explicitly granted to you under these Terms, no other license is granted to you, whether by implication, estoppel or otherwise and all rights are explicitly reserved.
No Reverse Engineering. You may not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or architectural framework for the Services (except to the extent specifically permitted by applicable law).
No Automated Queries; No Harvesting. You may not access, download, monitor, or copy any information or content contained on or in the Properties or the Services through automated or artificial means (including, but not limited to, screen and database scraping, spiders, robots, crawlers, deep-link, or any similar or equivalent automatic or manual process), or in any way obtain or attempt to obtain any content or information through any means that Maxment does not intentionally made available through the Properties and the Services. However, general purpose Internet search engines and non-commercial public archives that use tools to gather information for the sole purpose of displaying hyperlinks to the Services are granted a limited exception from the foregoing exclusion, provided that they do so from a stable IP address or range of IP addresses using an easily-identifiable agent that adheres to all limitations set forth in any applicable robots.txt file. You may not harvest information about Users or Pros for any purpose.
No Improper Uses. You may not frame any part of our Services. You may not use, or attempt to use, the Services through any means not explicitly and intentionally made available, provided or intended with respect to the Services (including, but not limited to, attempting to gain unauthorized access to any portion of the Properties, the Services, or any other systems connected to the Properties and Services). You may not use or access the Properties or the Services in any manner that could damage, disable, overburden, or impair the Services or that could interfere with the rights of or otherwise harm Maxment, its service providers, suppliers, other Users or any other person.
User Submissions and Other Collected Information
Accurate Information. If you are a User, you will be asked to disclose certain information about yourself and your service requirements when you submit a request for Pro services and when you open or confirm your account. You agree to provide us with accurate, complete and up to date information and to keep it updated, complete and correct.
If you are a Pro, you will be asked to open an account and may be asked to complete a profile in connection with the Services. You agree to promptly complete your profile and to provide us with such additional information as we reasonably request; to provide accurate, complete and up to date information in connection with the Services; and keep that information updated, complete and correct.
CONSENT. BY PROVIDING YOUR INFORMATION THROUGH THE SERVICES, YOU ARE REQUESTING TO BE (AND YOU EXPRESSLY CONSENT TO BE) CONTACTED BY Maxment, OUR SERVICE PROVIDERS, COMPANIES THAT RECEIVE YOUR SERVICE REQUEST, AND PROS, AS THE CASE MAY BE. YOU CONSENT TO BE CONTACTED BY TELEPHONE, EMAIL, MAIL, TEXT (SMS) MESSAGING, FAX, OR OTHER REASONABLE MEANS AT ANY OF THE RESIDENTIAL, CELL OR FAX PHONE NUMBERS OR ADDRESSES YOU PROVIDE, EVEN IF THEY ARE LISTED ON A NATIONAL "DO NOT CALL" OR “DO NOT CONTACT” LIST. YOU AGREE THAT THESE COMMUNICATIONS MAY INCLUDE PRERECORDED, ARTIFICIALLY VOICED OR AUTODIALED TELEMARKETING MESSAGES, AND THAT THEY MAY BE MONITORED AND RECORDED FOR QUALITY ASSURANCE AND OTHER REASONS. YOU AGREE THAT THESE PARTIES MAY CONTACT YOU FOR PURPOSES OF PROVIDING THE SERVICES AND/OR THE PRO PRODUCTS OR SERVICES YOU HAVE REQUESTED (AS THE CASE MAY BE), MARKETING, SERVICING YOUR ACCOUNT, ADDRESSING COMPLAINTS, BILLING OR OTHER ACCOUNT-RELATED MATTERS, OR OTHER PURPOSES REASONABLY RELATED TO THE SERVICES. YOUR CONSENT TO RECEIVE MARKETING COMMUNICATIONS IS NOT REQUIRED AS A CONDITION OF PURCHASING ANY GOODS OR SERVICES.
For complete details on our use of your information, including Collected Information (as defined below), and how to opt out of receiving Maxment marketing communications, please see our Privacy Policy.
Security of Account. You agree you won't disclose your password to anyone and you'll notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur in your account, whether or not you know about them.
Collected Data Definition. You agree and acknowledge that Maxment and Pros may collect text, photos, videos, measurements, comments, reviews, feedback, notes, ideas, know-how, techniques, data or other information (individually and collectively, "Information") before, during, and after the provision of Services, or otherwise in connection with the Services, relating to you, your household, your business, your real or personal property or otherwise (individually and collectively, "Collected Information").
You Are Responsible for User Submissions. The Services may permit you and other Users and Pros to submit Information (individually and collectively, "User Submissions"). The person submitting a User Submission, and not Maxment, is solely responsible for that person’s User Submission and the consequences of submitting it. By way of example and not limitation, if a Pro provides you with advice or other information, the Pro (and not Maxment) is solely responsible for that advice and information. You acknowledge and agree that Maxment has no obligation to pre-screen your or any other person’s User Submissions.
Knowingly submitting false names or contact information not only wastes everybody’s time, it could result in harm to consumers (including violations of privacy) and significant legal and regulatory liability, damages, penalties and costs for Maxment and its service providers and partners, and. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO ANY NAME OR CONTACT INFORMATION THAT IS NOT YOURS (WHETHER IT’S SOMEONE ELSE’S OR JUST MADE UP), YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO Maxment AND EACH PRO OR OTHER PARTY WHO ACCEPTS THAT SERVICE REQUEST FOR ANY LOSSES, LIABILITIES, DAMAGES (DIRECT, PUNITIVE, CONSEQUENTIAL OR OTHER), FINES OR PENALTIES, AND COSTS AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEYS’ FEES) INCURRED BY THE AFFECTED PARTIES IN CONNECTION WITH THE IMPROPER SUBMISSION.
Confidentiality of User Submissions. Maxment will not display the address of projects or precisely pinpoint the project location on a map to all Users. However, you acknowledge and agree that Maxment and its licensees may display the address and other User Submissions associated with a given project to a limited audience, including the homeowner of that address, prospective buyers of a home that is for sale, and other third parties. You further acknowledge and agree that the description of the project for which you request Pro services, all information contained in any reviews of Pros that you submit and any photos that you upload may be viewed by the general public and will not be treated as proprietary or confidential. Please be careful what you post, to avoid inadvertently disclosing your address or any other personal information that you do not wish to be seen by the general public.
License to User Submissions. With respect to both User Submissions and Collected Information, you grant Maxment a worldwide, non-exclusive, royalty-free, fully paid, perpetual, irrevocable, and fully sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, publish, broadcast, publicly perform and display, make, use, import, offer to sell, sell, and otherwise transfer and exploit all copyrights, inventions, and other intellectual property rights in the User Submissions and Collected Information in any form and any medium. We will not pay you or otherwise compensate you for User Submissions or Collected Information.
Do Not Post Illegal or Harmful Content. You agree that you are the exclusive owner of all rights in the User Submissions and such rights have not been assigned or encumbered. You agree not to post, submit or link to any User Submissions or material that infringes, misappropriates or violates the intellectual property or other rights of any third party, or that is in violation of any federal, state or local law, rule or regulation. Additionally, you agree not to post, submit or link to any User Submissions or material that is deceptive, fraudulent, threatening, harassing, defamatory, obscene or otherwise objectionable as determined by Maxment.
Do Not Post Improper Content. You agree not to post, submit or link to any User Submissions or material that (i) directly or indirectly directs persons to another online or offline location that provides products or services similar to the Services; (ii) involves unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; or (iii) facilitates gambling, gaming, raffles, lotteries, sweepstakes, and/or any other activity featuring the award of a prize.
Reviews of Pros. Review guidelines are here.
Review of User Submissions. We do not approve, control or endorse your or anyone else's User Submissions and have no obligation to do so. However, we reserve the right (but assume no obligation) to pre-screen, refuse, remove or modify User Submissions for any reason, at our sole discretion. You agree and understand that if you should provide negative review with less than three stars or negative comments that your review will not go public immediately. Instead a 14-day holding period is initiated and your comments are automatically emailed to the business in question giving them the opportunity to resolve your concern(s). You then have the option to submit new review, either positive or negative, depending on whether your issue(s) were resolved. It is understood that you are not authorized to leave review for any business that you have not actually done business with and have downloaded and used their coupon.
Suggestions. If you elect to provide or make available to Maxment any suggestions, comments, ideas, improvements or other feedback relating to the Services or otherwise (“Suggestions”), Maxment will be free to use, disclose, reproduce, have made, modify, license, transfer and otherwise utilize and distribute your Suggestions in any manner, without credit or compensation to you.
Telephone Calls and Other Communications. When you contact us, when we contact you, or when you communicate with a Pro or a User through the Services (including when we forward calls between Users and Pros), we may monitor and/or record those communications for quality assurance, customer satisfaction and other purposes. You consent to this monitoring and recording.
Accuracy of Information. Maxment makes no representation or warranty about the accuracy or suitability of the User Submissions or other information displayed on the Properties or provided through the Services. We use commercially reasonable efforts to promptly update any incorrect information displayed on the Properties, when we are notified or otherwise become aware of such inaccuracy.
Additional General Terms for Pros
If you are a Pro, the terms in this section also apply to you.
Licenses and Obligations. As a Pro, you agree that you will solicit, accept and perform work only if you possess the qualifications, experience and skill necessary to complete such work, and you will complete such work with the degree of skill and care that is required by current good and sound professional procedures and practices in accordance with applicable industry standards. You also agree that you have (and will continue to maintain) current valid licenses, authorizations, insurance and bonding required by all applicable authorities for any work you solicit, accept or perform.
Response Time. You agree that, if you receive a homeowner’s request for a Pro to provide services, you will respond to the homeowner as soon as possible but in any event within 24 hours. If you do not timely respond to the homeowner, Maxment reserves the right to send that project request to another Pro and to terminate your right to respond to it.
Informational Requests. You agree to comply with Maxment's informational requests from time to time in connection with the Services, including providing information to be used by Maxment (or its third party service providers) to perform background checks, credit checks, evaluations of reputation and character and other assessments, and to confirm status if we have connected you with a User.
Taxes. You agree to be properly registered to collect sales, use, excise and other taxes, duties, and other governmental assessments in connection with your products or services ("Taxes"). You acknowledge and agree that you are responsible for collecting, withholding, remitting and reporting all applicable Taxes on the provision of your products or services to Users. You agree that you, and not Maxment, are solely responsible for all matters related to Taxes.
Updated Information. You agree to immediately notify us if: (i) any information you have provided to Maxment, or any relevant information about you, has changed, (ii) a User has notified you that they have a complaint with you or any products or services provided by you, (iii) you have received notice of any complaint, investigation, fine or adverse action taken by a governmental authority with respect to your professional license or your products or services, or (iv) you have been notified of any termination, suspension, or lapse of any professional license, insurance or bonding.
Information Regarding Users. Maxment may provide you with personal information relating to individuals that are seeking products or services. You may not rent, sell or otherwise provide this information to others without such individual’s consent or except as required to provide your products or services to such individual. You may not use, or attempt to use, this information in a manner that would violate these Terms or for any purpose not intended by Maxment.
Reviews. You agree to link your website to your Maxment profile, at a place on your website determined by you, using the following text: "Review my projects and endorsements on pro.maxment.com” When you include an email address of a past customer in your project information, you agree that we may reach out to that person asking for reviews and recommendations of you and inviting them to create an account on Maxment.
Quality Control. Maxment representatives and our service providers may access and monitor your Pro account and usage and communication information and may monitor, review and use such account and usage and communication information as they deem appropriate, including (for example) as reasonably needed to confirm status of project requests when we have connected you with a User, to investigate complaints or billing issues, to provide services to you, and to verify information you or Users have provided.
Pro Phone Number; Communications. You are aware and agree that the telephone number listed for your business in connection with the Services may be a call forwarding number used by Maxment that is different than your personal or business phone number. This number is utilized by Maxment to improve its products and services, to improve its service to Pros, for quality control and for other purposes (such as those described above). We may monitor and/or record calls on this number and other communications with Users that you make through the Services. You consent to this monitoring and recording.
Confidentiality. If you receive confidential information from Maxment, until such information is no longer confidential, you agree not to use it or disclose it to any third party except as necessary to perform your obligations contemplated by our relationship. Confidential information includes but is not limited to information concerning Maxment’s fees, marketing plans, financial results, pricing schedules, product lines, product plans, proprietary technology, research information, practices, trade secrets, and any and all other information that is not generally known to the public.
Independent Contractor. You acknowledge that you are an independent contractor and no agency, partnership, joint venture or employee-employer relationship with Maxment is intended or created by these Terms or any relationship between us, that you have no power or authority to make any commitments on behalf of Maxment, and that Maxment has no power or authority to make any commitments on your behalf. You will be solely responsible for the supervision, direction and control, compensation, benefits and withholdings of all of your personnel.
Products and Services for National Pros
If you are a National Pro (offering services nationally), the terms in this section also apply to you.
Certain Maxment Services give Pros the right to contact homeowners who have requested that a Pro contact them for a particular project (a “project request”). Information regarding a project request, and the right to respond to it, may be made available to a Pro through email, through a telephonic connection, through Maxment’s communications platform, or by other means. The right to respond to project requests can be purchased through Services that have a recurring financial obligation every month (or other time period) (“Premium Products”) or that have a financial obligation for each project request response or other product that a Pro buys (“Transaction Products”). Premium Products and Transaction Products are collectively referred to as “Pro Products.”
No Guarantee. As a Pro, you agree and acknowledge that Maxment cannot and does not guarantee the results of any Pro Product, including the exposure you will receive as part of the Services, the number or quality of potential customers with whom you will have contact, or whether a homeowner will actually contract with you to do the work if you respond to their project request. You acknowledge that Maxment may impose limits on the type and/or number of Pros that can participate in particular programs, which Pros are notified about particular project requests and the timing of such notification, and the type and/or number of Pros who can respond to particular project requests.
Pro Profile. You understand and acknowledge that the amount and quality of your Pro information (including the amount and quality of profile data, project activity and endorsements) will affect your exposure within the Services. You agree to immediately complete a Pro profile on the Maxment website upon signing up and to populate such profile with as much information as possible.
Product Terms. Maxment and you may agree to the term, fees and other terms of a Pro Product (including, without limitation, the fees and terms applicable to individual or categories of project requests) ("Product Terms") in writing, telephonically or electronically, including, but not limited to, by email or within Maxment’s communication platform. If you purchase a Pro Product, Maxment will send an email detailing the terms of the Pro Product that you agreed to ("Confirmation Email"). If the Confirmation Email misstates your understanding of what you purchased, you have three days after you receive the Confirmation Email to notify Maxment at , cancel your purchase of the Pro Product and receive a refund. If you do not notify us of the discrepancy and cancel your purchase within those three days, you will be deemed to have accepted the terms set forth in the Confirmation Email, in addition to these Terms. Note that this paragraph does not apply to the rejection or return of individual project requests, which is described in the next paragraph.
Returns. Once you purchase the right to respond to a particular project request (whether you purchase it as a Transaction Product or as part of a Premium Product), you are generally not able to reject or return it. Please note that what you are purchasing is the right to contact the homeowner with respect to their project request, not a right or guarantee to perform the work. (It is the homeowner who decides whether to work with a particular Pro or not.) We allow returns only in limited cases where the project request is invalid (for example, if the project request includes a disconnected phone number or has an obviously fraudulent name, or if the homeowner did not actually request to be contacted) or is a duplicate of another project request you recently purchased from Maxment. If your return request meets Maxment’s return criteria, then the purchase price for the applicable project request will be credited to your account. No refunds will be given.
Suspension; Termination. Maxment reserves the right to suspend or terminate any Pro’s ability to purchase Pro Products or otherwise use the Services, including but not limited to as a result of default in payment obligations. Our general practice is to stop sending project requests 7 days after a Pro’s account becomes delinquent, and to suspend a Pro’s account after 14 days of delinquency.
Premium Products for Pros
Premium Products (PP) are provided by Maxment or its affilaite companies. Example of PP are Call Tracking Service; Call Center Service, etc.
Terms. The "Initial Term" of a Premium Product begins on the first day the Premium Product is made available to a Pro and continues for the length of time specified in the Confirmation Email. AFTER THE INITIAL TERM, IF A PREMIUM PRODUCT HAS NOT BEEN TERMINATED, IT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE RENEWAL TERMS (AS DEFINED BELOW) UNTIL TERMINATED BY THE PRO. A "Renewal Term" is a length of time specified in the Confirmation Email. . For example, if the Confirmation Email specifies a monthly billing period, then the Renewal Terms are one month each, with the Premium Product automatically renewing for additional one-month billing cycles until you terminate in accordance with these Terms. Termination of the Initial Term or the then-current Renewal Term may only be done in accordance with the termination procedure described below.
Payment. If you purchase a Premium Product as a Pro, you authorize Maxment to bill your credit card in the amounts and on the schedule specified in the Confirmation Email, on the applicable billing dates.
You agree to notify Maxment of any changes to your credit card information necessary to process your payment. If Maxment is unable to process the payment, you will be responsible for making an alternate payment arrangement and any resulting processing fees that may be incurred, plus late fees as described below. Any prepaid amounts are not refundable, except as specifically described in these Terms.
For some Premium Products, we will automatically deduct from your Maxment account balance the cost of responding to particular project requests. The cost to respond to a project request varies depending on service type and other factors, and may be adjusted from time to time by Maxment in its sole discretion. To purchase the right to respond to a particular project request, you must have a sufficient balance in your Maxment account. Depending on the type of Premium Product, the number of opportunities available to respond to a particular project request may be limited.
Late Fees and Billing Issues. You agree to pay a late fee of $20 for each late payment. You also agree to pay reasonable expenses (including, without limitation, collection agency fees and attorney's fees) incurred by Maxment in collecting any overdue amounts. You agree to notify Maxment of any billing discrepancies or issues within 20 days after they first appear, and if you do not, you agree that you have waived the right to dispute such billing discrepancies or issues.
Termination. To terminate a Premium Product, you must notify Maxment at least 15 days prior to the last day of the Initial Term or the last day of the then-current Renewal Term (as the case may be) by contacting us at support@maxment.com. The effective date of termination will be the last day of the Initial Term or then current Renewal Term (as applicable) and not before such date.
Maxment may terminate a Premium Product immediately by providing written notice to you (either by email or letter). If termination is by Maxment as a result of your material breach of these Terms, you will not be entitled to a refund of any previously paid amount. If Maxment’s termination is for convenience, you will receive a pro rata refund of any prepaid but unused fees applicable to the remaining portion of the Initial Term or the then-current Renewal Term (as the case may be) for the terminated Premium Product.
Pay As You Go for Pros -
Note: At this time, Pay as You Go for Pros is available to national green energy pros such as solar or wind contractors only.
With Pay as You Go, when Maxment notifies you about a particular project request, you can choose at that time whether to buy the right to respond to that homeowner. The cost to respond to a project request varies depending on service type and other factors, and may be adjusted from time to time by Maxment in its sole discretion. To respond to a particular project request, you must have a sufficient balance in your Maxment account; if not, you can add funds by credit card. The number of opportunities available to respond to a particular project request is limited, and these opportunities are allocated to Pros on a first-come, first-served basis. Once you respond to a project request and pay the applicable purchase price, Maxment will provide you with a way to contact the homeowner.
Accounts and Charges for Users
Provided Services. Through Maxment, Pros can make their products and services available to Users in response to project requests or inquiries ("Pro Services"). Other Services, when clearly and explicitly designated, may be provided and billed for by Maxment ("Maxment Services"). The Pro Services and the Maxment Services are referred to collectively as the "Provided Services."
User Account. Account registration is required for Users to receive or use certain Provided Services. When you open or confirm an account, you will be required provide us with specified personal information, which may include, without limitation, your name, address, mobile phone number, and credit card payment details. You must keep your account information complete, accurate and current at all times. You agree to maintain the security of your account information and that you are responsible for all activity in connection with your account. By creating your account, you agree that communication may be made with you via telephone, email, text (SMS) message or other reasonable electronic or non-electronic means, at any of the contact numbers or addresses you provide, as part of the normal business operation of the Provided Services.
Charges. You agree that use of the Pro Services will result in charges to you for the products or services provided by Pros ("Pro Charges") and that use of the Maxment Services will result in charges to you for the products or services provided by Maxment ("Maxment Charges") (Maxment Charges and Pro Charges, collectively, "Charges"). You will be informed of Charges before products or services are provided by Maxment or Pros, as the case may be (including, in the case of Maxment Charges, any cancellation fees and terms). Maxment may offer discounts on Maxment Charges from time to time in its sole discretion; to receive those discounts, you must comply with the terms and conditions Maxment specifies for the discount. You should confirm Charges each time you request or contract for products or services. Applicable sales tax will be added to all Charges where required by law.
Payment. Payments for Maxment Charges are immediately due and payable to Maxment upon provision of the applicable Maxment Services and, except as set forth in these Terms, are final and non-refundable. Payment terms for Pro Charges will be as agreed upon between you and the Pro. You acknowledge and agree that your purchases of services and products from a Pro are transactions between you and that Pro, and not with Maxment.
Returns; Refunds. As noted above, once you purchase the right to respond to a particular project request (whether you purchase it as a Transaction Product or as part of a Premium Product), you are generally not able to reject or return that lead. In the limited cases where we allow the return of a Maxment Product, the purchase price will be credited to your Maxment account. No refunds will be given.
Payments for Maxment Charges that meet our requirements for a refund rather than an account credit (as set forth in these Terms) will be refunded back to the original method of payment. If you paid with a credit card, we will make the refund only to the card you used for the payment, not another card. If the card used to make the payment is inactive or has been cancelled, the card issuer should apply the refund to your new card or send you a refund. Please contact your card issuer for more information.
Forums.
Maxment forums are maintained as a convenience for public participation among its members, using their real names. All contributions must conform with Maxment requirements and policies. Contributions may not contain advertising. Users are individually liable for their own contributions and Maxment expressly disclaims all responsibility or liability for any contributions. By posting a contribution, you grant to Maxment a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit such contribution, in all media now known or hereafter developed. You hereby waive all rights to any claim against Maxment for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such contributions. Maxment reserve the right to monitor its forum(s) and to modify or remove specific content that it deems a violation of its requirements and policies, but Maxment has no obligation to do this. Maxment reserves the right to disclose any information necessary to satisfy any law, regulation, or governmental request, or to edit, refuse to post, or remove any information in whole or in part that in Maxment' sole discretion is objectionable or in violation of these Terms and Conditions.
Third-Party Intellectual Property
Third-Party Intellectual Property. All non-Maxment trademarks, product names and logos appearing on our Services are property of their respective owners.
Claims of Copyright Infringement. If you believe that your work has been reproduced in connection with the Services in a manner that constitutes copyright infringement, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by sending a written notification to Maxment at the address below, with the following information: (i) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest, (ii) identification of the copyrighted work claimed to have been infringed, (iii) a description of where the material that you claim is infringing is located within the Services, (iv) information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address, (v) a signed statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (vi) a signed statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or you are authorized to act on behalf of the owner.
Notification pursuant to the DMCA should be submitted to:
legal@maxment.com
Release
YOU AGREE THAT YOU BEAR ALL RISK AND YOU AGREE TO AND DO HEREBY RELEASE Maxment, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SHAREHOLDERS, AGENTS, REPRESENTATIVES, LICENSORS, LICENSEES AND SUPPLIERS (COLLECTIVELY, THE "Maxment PARTIES") FROM ALL CLAIMS, DEMANDS, LIABILITIES AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, NOW AND IN THE FUTURE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES AND YOUR USE OF, OR TRANSACTIONS WITH, Maxment, USERS, PROS OR OTHER THIRD PARTIES. YOU FURTHER WAIVE ANY AND ALL RIGHTS AND BENEFITS OTHERWISE CONFERRED BY ANY STATUTORY OR NON-STATUTORY LAW OF ANY JURISDICTION THAT WOULD PURPORT TO LIMIT THE SCOPE OF A RELEASE OR WAIVER. YOU WAIVE AND RELINQUISH ALL RIGHTS AND BENEFITS WHICH YOU HAVE OR MAY HAVE UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA OR ANY SIMILAR PROVISION OF THE STATUTORY OR NON-STATUTORY LAW OF ANY OTHER JURISDICTION TO THE FULL EXTENT THAT YOU MAY LAWFULLY WAIVE ALL SUCH RIGHTS AND BENEFITS.
Warranty Disclaimer
THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE Maxment PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, AND OTHERWISE, IN CONNECTION WITH THE SERVICES AND YOUR USE OF OR TRANSACTIONS WITH Maxment, USERS, PROS OR OTHER THIRD PARTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, SECURITY, ACCURACY, AVAILABILITY, USE OF REASONABLE CARE AND SKILL, AND NON-INFRINGEMENT, AS WELL AS WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, AND COURSE OF PERFORMANCE.
Limitation of Liability
IN NO EVENT WILL THE Maxment PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY COST OF COVER, LOST PROFITS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR USE OF THE SERVICES AND YOUR USE OF, OR TRANSACTIONS WITH, Maxment, USERS, PROS OR OTHER THIRD PARTIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT Maxment IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
IN NO EVENT WILL THE COLLECTIVE LIABLITY OF THE Maxment PARTIES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE PRIVACY POLICY, THE SERVICES, AND YOUR USE OF, OR TRANSACTIONS WITH, Maxment, USERS, PROS OR OTHER THIRD PARTIES EXCEED THE LESSER OF (A) THE AMOUNT YOU HAVE PAID TO Maxment FOR USE OF THE APPLICABLE SERVICES IN THE PRECEDING TWELVE MONTH PERIOD OR (B) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO Maxment, TEN DOLLARS (IF YOU ARE A USER) OR ONE THOUSAND DOLLARS (IF YOU ARE A PRO).
Any claims relating to use of the Services must be brought within one (1) year from the date the cause of action arose. Claims brought after such period will be VOID.
Indemnification
IN ADDITION TO YOUR INDEMNIFICATION OBLIGATIONS WITH RESPECT TO FALSE INFORMATION (DESCRIBED ABOVE), YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE Maxment PARTIES FROM AND AGAINST ANY CLAIMS, DISPUTES, DEMANDS, LOSSES, OBLIGATIONS, LIABILITIES, EXPENSES, DAMAGES AND COSTS (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) DUE TO OR ARISING OUT OF (1) YOUR ACCESS TO OR USE OF THE SERVICES, (2) YOUR USE OF, OR TRANSACTIONS WITH, Maxment, USERS, PROS OR OTHER THIRD PARTIES, OR (3) ANY OTHER VIOLATION BY YOU OF ANY OF THESE TERMS. Maxment RESERVES THE RIGHT, AT ITS OWN COST AND SOLE DISCRETION, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL FULLY COOPERATE WITH Maxment IN ASSERTING ANY AVAILABLE DEFENSES.
Disputes
Binding Arbitration. YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS, THE PRIVACY POLICY, YOUR ACCESS TO OR USE OF THE SERVICES OR THE PROPERTIES OR ANY RELATIONSHIP BETWEEN US, INCLUDING BUT NOT LIMITED TO THE VALIDITY, APPLICABILITY OR INTERPRETATION OF THESE TERMS OR THE PRIVACY POLICY (ANY OF THESE, A “DISPUTE”) WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.
The arbitration will be conducted by the American Arbitration Association (AAA) under its then-applicable rules, including (as appropriate) its Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at http://www.adr.org/. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. The arbitration shall be conducted in the English language by a single independent and neutral arbitrator. For any hearing conducted in person as part of the arbitration, you agree that the hearing will be conducted in King County, Washington or the city within the United States in which you reside. The decision of the arbitrator shall be final and binding. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
Class Action Waiver.
ANY DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION. YOUR ACCESS AND CONTINUED USE OF THE PROPERTIES AND/OR THE SERVICES SIGNIFIES YOUR EXPLICIT CONSENT TO THIS WAIVER.
IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH CLAIM SHALL BE BROUGHT ONLY IN COURTS OF COMPETENT JURISDICTION LOCATED IN KING COUNTY, WASHINGTON. YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION AND VENUE OF SUCH COURTS AND WAIVE ANY OBJECTION ON THE GROUNDS OF VENUE, FORUM NON-CONVENIENS OR ANY SIMILAR GROUNDS WITH RESPECT TO ANY SUCH PROCEEDING.
Notwithstanding anything to the contrary, you and Maxment may seek injunctive relief and any other equitable remedies from any court of competent jurisdiction to protect intellectual property rights, whether in aid of, pending or independently of the resolution of any Dispute pursuant to the arbitration procedures set forth above.
Governing Law. You agree that these Terms, the Privacy Policy and any Dispute will be governed solely by United States and California state law, without regard to conflict of law provisions. Without limiting the jurisdiction of any other court, you admit and further irrevocably agree to submit to the personal jurisdiction of the courts located within King County, Washington for the purpose of entering judgments on arbitral awards.
A User’s rights under an agreement with a Pro will be governed by the terms of that agreement and by applicable federal, state, and local laws.
General
Dormant Accounts. If an account remains inactive for one year or more, Maxment reserves the right to terminate the account, including any Maxment Points associated with the account.
Currency; No Interest. All dollar amounts listed within the Services are denominated in U.S. dollars unless otherwise specified. You acknowledge and agree that funds in your account within the Services will accrue no interest and you are entitled to no interest earned or otherwise resulting from balances in any accounts within the Services.
Assignment. These Terms, and any rights and licenses granted hereunder, may be transferred or assigned by you only with Maxment's prior written consent, but may be assigned by Maxment without restriction and without notice to you.
Export Control. Software and the transmission of applicable technical data, if any, in connection with the Services may be subject to export controls. You agree to comply with all applicable laws regarding software and the transmission of technical data exported from the United States or the country in which you reside.
Entire Agreement and Severability. These Terms (which, as noted above, include any applicable Additional Program Terms) constitute the entire agreement between you and Maxment concerning the Services and supersede all prior or contemporaneous communications of any kind between you and Maxment with respect to the Services. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, void, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, and the remainder of these Terms shall remain in full force and effect.
Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Maxment's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Modification of Services. We reserve the right to modify, restrict access to, or discontinue the Services (or any portion of the Services), temporarily or permanently, with or without notice to you, and we are not obligated to support or update the Services. Unless explicitly stated otherwise, any new features that augment or enhance the current Services shall be subject to these Terms.
Termination; No Right to Services. We reserve the right to refuse service to anyone. We reserve the right, with or without notice, and in our sole discretion, to terminate any license to the Services, in whole or in part, and to block or prevent any User’s or Pro’s future access to and use of the Services, for any at any time and for any reason (including but not limited to those specifically described in these Terms).
Third Party Beneficiaries. Neither these Terms nor the Privacy Policy create any right of action on the part of any third party, except for the Maxment Parties and suppliers or others who are party to written agreements with us explicitly giving them third party beneficiary rights.
Attorney Fees. If any of the Maxment Parties take legal action against you as a result of your violation of these Terms, the Maxment Parties will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to the Maxment Parties.
Contact Us. If you have questions about these Terms, please contact us by email at or in writing to our headquarters address listed on this website.
Privacy Policy
Privacy Policy
Effective Date 01/15/2021
Your privacy is important to us and we are committed to protecting your information in accordance with the terms of this Privacy Policy.
Overview
This Privacy Policy describes the collection, use and disclosure of information by Maxment.com, Inc. (“Maxment”, “we,” “us”) and other parties with respect to your use of all properties (Web sites, mobile application, telephone service or otherwise) owned or operated by Maxment and our affiliates (collectively, the "Properties"), and all products and services available from Maxment, home care, home improvement service providers (“Pros”, "Service Providers") or other third parties in connection with the Properties (individually and collectively with the Properties, the “Services”). By accessing or using the Services, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services.
All capitalized terms used but not defined in this Privacy Policy have the meanings given in our Terms of Use (located
here). References to "you" mean you as a User and/or as a Pro, as the case my be. References to Maxment (or “we” or “us”) also include Maxment’s service providers and partners, to the extent that such service providers are collecting, using or disclosing information for or on behalf of Maxment.
Privacy Policy Updates
We may update this Privacy Policy at any time by posting a revised version. Any changes to this Privacy Policy will be effective immediately upon posting. Please review this Privacy Policy each time you use the Services, as your continued use of the Services after such changes will constitute your acceptance and agreement to such changes.
Collection of Information
Information You Provide
Information You Submit. As a User, you can visit and browse the Properties without opening an account and entering personal information. You will need to open an account if you would like to get a quote for home services or if you are a Pro. When using the Services, whether as a User or as a Pro, you may elect to provide information about yourself, such as name, address, telephone number, email address, payment details and information about your use of the Services or your experiences with Maxment, Pros, or Users. You may provide this information, for example, when you create an account, post User Submissions, request or purchase products or services, communicate with us, a Pro, or a User, subscribe to our email programs, “Like” us on Facebook or otherwise connect us to your social networks, or complete other forms. If you are a Pro, you may provide additional information about yourself or your company, including for example, when you provide details to complete your account, respond to service requests, and provide information for background/reference checks.
In connection with the Services, you may also elect to provide reviews, comments, feedback, notes, photos, videos, know-how, techniques, or other information relating to you, your project, your household, your business, your real or personal property or otherwise.
Social Networks. If you use the social networking connection functions offered through the Services, we may access any of your social profile information that you have made available to be shared and to use it in accordance with this Privacy Policy. Please refer to your social network policies to manage information that is shared through that account.
Information We Collect Automatically
Cookies and Web Beacons. We, our service providers and our advertising networks use cookies, web beacons (sometimes called single-pixel gifs or action tags) or similar technologies on the Properties, in emails and in advertisements to collect information about your online activities. Cookies (small data files that your Internet browser stores on your hard disk or in your browser's memory) are used by the Services to connect your activity on the Services with other information we store about you in your account profile or from prior usage of the Services. Web beacons are electronic images that assist in delivering cookies, provide additional information (such as which ad you clicked on to arrive at the Properties) and allow us to compile aggregated statistics. For example, the use of cookies allows us to improve our Services by tracking saved searches, understanding your and other site visitors’ use of various features and functionality, delivering targeted ads that are more relevant to you, avoiding ad duplication, measuring the effectiveness of advertising and otherwise creating a consistent user experience for you. Collected information may include the content you view, the date and time you view content, and the referring web site or advertisement. This information may be associated with your unique browser, device identifier or IP address.
At any time, you may adjust your browser settings to delete existing cookies (and the data that web beacons add to the cookie), or refuse new cookies, according to the method permitted by your browser. If you choose to delete cookies, you will need to log in again on your next visit to the Properties and re-enter any preferences you have set. If you choose to disable cookies, you may not be able to access or use some portions and features of the Services and may not get the best experience possible.
Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and other properties that you do not wish such operators to track certain online activities. Our Services do not support Do Not Track requests at this time.
Log Usage Data. Our servers automatically record usage log data created when you use the Services. Usage log data may include information such as your IP address, browser type, operating system, referring web page, visited web pages, location, mobile carrier, computer or mobile device type, search terms and cookie information.
Location Data. If you provide location information during the account registration process or at any other time via your account settings, or if location information is included as part of the information we collect (for example, your IP address may provide an approximate geo-location), we may store that information in connection with your account. If you are using mobile Services, we may collect location data directly from your mobile device if your device allows us to do so. Your mobile device manufacturer or mobile service provider may provide you with choices about how and whether location data is shared with us.
Other Information We Collect
Telephone Calls. When you call us, when we call you, or when we forward calls between Users and Pros, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls.
Email and Mobile Content Programs. You can choose to receive promotional emails from us. Like most e-commerce sites, we include software code in our emails to monitor whether and when you opened the email, whether you have clicked on the images and/or links in the email, and whether your computer or mobile device is capable of receiving HTML-based email. You may also choose to access our content through a mobile application and to receive text messages on your mobile device. You may opt out from email and mobile programs as described below under "Opting Out.”
Information Collected by Third Parties
Online Activity. You may get cookies or web beacons from our advertisers, tracking utilities, partners or other third parties with links on the Properties. While this is a standard practice in the industry, we have no control or access to these cookies or web beacons. Our Privacy Policy does not cover the use of these technologies by third parties or the use of such technologies on websites or mobile applications other than the Properties.
Offline Activity. Maxment and Pros may collect text, photos, videos, measurements, comments, reviews, feedback, notes, ideas, know-how, techniques, data or information of any nature whatsoever relating to you, your household, your real or personal property or otherwise, in connection with the Services provided by Maxment or the services provided by Pros.
Information We Obtain From Third Parties
We may obtain information about you from third parties and use it to provide a customized experience, to offer products or services that might be of interest to you, to supplement or correct information that you have provided to us, and generally to improve our Services.
Aggregate Information
We collect non-personal, statistical information about the use of the Services, such as how many visitors visit a specific page, how long they stay, and which links they click on. We may also group and de-personalize information into aggregate visitor data in order to describe and analyze Services usage.
Information collected on the Properties may be combined with other personal or aggregate information, including information we collect by other means (for example, if you call or email us). The combined information will also be subject to this Privacy Policy.
Use of Information
Any information we collect from you may be used in the following ways:
- To provide the Services;
- To improve the Services (for example, to personalize your experience to make it smoother and more relevant to you, and to improve the content and design of the Properties;
- To process transactions, to provide and improve customer service, and to otherwise manage our customer relationships;
- To connect Users with Pros and other companies that receive or help us meet service requests;
- To connect Pros with Users, to help Pros select with whom they choose to work and to provide Pros with more opportunities to receive service requests that might be of interest to them;
- To provide you with information about products and services from Maxment and our partners that may be of interest to you, and to optimize our and our partners’ marketing campaigns;
- To provide you with complementary product and services that may be of interest to you, including discounts and other benefits from our partners;
- To administer contests, promotions or sweepstakes;
- To prevent fraud and abuse, to comply with applicable laws and legal process, to address technical and security issues, to comply with applicable laws and legal process, and to otherwise protect Users, Pros, and our business;
- To develop and deliver our advertising, products and services and analyze their effectiveness; and
- To perform other functions described at the time the information is collected.
Disclosure of Information
Information that you choose to provide in a public area of the Services (such as your profile page or via User Submissions) will not be protected by this Privacy Policy because you have chosen to make that information public. Otherwise, your information and aggregate information will be shared with third parties only in accordance with this Privacy Policy, as follows:
Consent
We may share your information when you consent or direct Maxment to do so. For example, if a User seeks a Pro through the Services, we may provide User information to the Pro and Pro information to the User. The method of consent will be appropriate for the type of personal information involved and the purposes for which it is collected, used or disclosed. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.
Please note that, when you submit a request for products or services, you are requesting to be (and you expressly consent to be) contacted by Maxment, companies that receive your service request, and Pros, as the case may be. You consent to be contacted by these parties by telephone, email, mail, text (SMS) messaging, fax, or other reasonable means at any of the residential, cell or fax phone numbers or addresses you provide, even if they are listed on a national "do not call" or “do not contact” list. You agree that these communications may include prerecorded, artificially voiced or autodialed telemarketing messages, and that they may be monitored and recorded for quality assurance and other reasons. You agree that these parties may contact you for the purposes of providing the products or services you have requested, marketing, addressing complaints, billing or other account-related matters, or other purposes reasonably related to the services you have requested. Your consent to receive marketing communications is not required as a condition of purchasing any goods or services.
Service Providers
We contract with other companies to provide services on our behalf. For example, we may use third-party service providers to process payments, host the Properties, provide call center or other customer service, send out information or offers, serve or manage ads, and analyze Services data. Some of these companies collect and store information for us as part of their services, or we may provide them with the elements of your personally identifiable information that they need to deliver their services. These companies are prohibited from using personally identifiable information for any other purpose and will have access only as necessary to perform the applicable services for us.
Co-Branded Partners
Some of our Services may be offered in conjunction with a third party. If you access or use our Services through a third party, or you access or use a third party’s services through the Properties, both Maxment and the third party may receive information provided by you or collected in connection therewith. For example, If you sign up with Maxment through a Lowe's-promoted or co-branded website or within a Lowe's store, Maxment and Lowe’s may share your information with each other.
Other Partner Programs
From time to time, we may partner with third parties to offer discounts, rewards or other programs or promotions. We may disclose the personal information of the participants in the programs to those business partners. For example, if a discount is offered through a link between their website and our website, we may disclose information about our Users that visit their website or their users who visit our website. We will disclose your personal information to those business partners when you consent to that disclosure, including consent implied by your agreement to the applicable program rules.
Pro Information
We may share a Pro’s business name, owner/proprietor name, business contact information and other information with third parties.
Compliance with Laws and Policies; Protection of Rights
We may release your information (including personally identifiable information) and aggregated information when we believe that doing so is appropriate to comply with applicable laws, regulations, subpoenas, warrants or court orders, or other legal requirements; to cooperate with government or law enforcement; to resolve complaints or disputes; to avoid legal liability; to comply with, enforce or investigate potential violations of our agreements, Terms of Use, Privacy Policy or other policies; to bill and collect amounts owed to us; to protect our rights, reputation, safety or property or that of Users or others; and to address fraud, security or technical issues.
Sale/Merger
We may decide to sell, buy, merge or reorganize our own or other businesses, conduct a securities offering, or do a joint venture or other strategic transaction. We could also be involved in a bankruptcy, liquidation, dissolution or similar transaction. Any such transaction may involve disclosing personal and other information. We would seek protections of confidentiality and restricted use for all information disclosed. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
Contest/Sweepstakes
We may publicly disclose the name, city and state of winners.
Aggregate Data
We may share aggregated, non-personal data with service providers, advertisers or existing or potential business partners.
Opting Out; Editing Your Personal Information
Changing Information; Closing Account
To change or delete your information, you may login to your account and modify or remove specified information that resides in your account. If you want to delete your account, please contact us at
helpdesk@maxment.com. We will remove your account within a reasonable time after receiving your request. Please note that, even after your account is deleted, information that you chose to provide in a public area of the Services (such as reviews and projects) will remain visible to the public and may remain in the accounts of Users and Pros with whom such information has been shared, and all of your information will remain in Maxment’s backup/archival records. Maxment may retain and use information in our records as described in this Privacy Policy, including but not limited to the section entitled “Disclosure of Information/Compliance with Laws and Policies; Protection of Rights,” above.
You may also make requests regarding your personal information, such as requests to access information or requests to update or correct inaccurate information, by emailing us at
Email Programs
You may unsubscribe at any time from our email programs by clicking on the unsubscribe link included at the bottom of every email message or by sending a request to
helpdesk@maxment.com. We reserve the right to send you service announcements (such as notifications about site outages) or administrative messages, without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about service requests that you have submitted (or received, if you are a Pro), you cannot opt out of receiving emails relating to those requests.
Direct Mail
You may opt out at any time from receiving direct-mail promotional correspondence by sending a request to
helpdesk@maxment.com.
Mobile Programs
You may opt out of a specific mobile messaging campaign by texting “stop”. Text "stop all" to opt out of all mobile messaging.
Your California Privacy Rights
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at
Security
The security of your personal information is important to us. We maintain industry-standard physical, electronic, and procedural safeguards, such as firewalls and encryption technology, to protect against the loss, misuse, and alteration of the information under our control. For example, when you enter sensitive information (such as a credit card number) on the Properties, we encrypt the transmission of that information using secure socket layer (SSL) technology. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the protection of any information shared with us.
If you create an account, you may be asked to choose a password to protect your account and account information. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.
General Matters
Children
The Services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information about persons under the age of 13. If we learn that we have collected personally identifiable information of a child under 13, we will make commercially reasonable efforts to delete such information from our files. If you are under the age of 13, please do not submit any personal information through the Properties.
Third-Party Websites
Our Services may contain links to other websites and services. Any information that you provide on another website or service is provided directly to the owner or operator of the website or service and is subject to that party's privacy policy. In addition, if you visit the Properties through a link or advertisement on another website, then that website may be collecting information from users who click on the link or banner, and the collected information will be subject to that website’s privacy policy. Our Privacy Policy does not apply to any such websites or services, and we are not responsible for their content, privacy or security practices and policies. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.
Governing Law; Visitors Residing Outside the United States
All of the Services are hosted in the United States. This Privacy Policy and the privacy practices of our Site will be subject exclusively to the laws of the State of Washington within the United States of America, without regard to conflict of law principles. If you reside outside of the United States, you are responsible for complying with local laws in connection with your use of the Services, and you consent to the collection, transfer, storage, and use of your personal information in the United States of America in accordance with this Privacy Policy.
Maxment Terms of Use
Your access or use of the Services is subject to Maxment’s Terms of Use (located
here).
Contacting Us
If you have any questions or suggestions regarding our Privacy Policy, please contact us by email at or in writing to our headquaters address listed on this website.
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